JB caravans are sold through our authorised dealer network. This website is for information and enquiries only — your purchase is made under a written agreement signed with your dealer, which sets out the price, build specification and deposit terms.

No. No purchase contract is formed through this website — all purchases are completed through your authorised dealer's agreement.

A deposit confirms your order and is set out in your purchase agreement. Change-of-mind deposits are generally non-refundable, but refunds apply in defined circumstances — and your rights under the Australian Consumer Law always apply regardless of what the agreement says.

Most models offer multiple layouts and optional upgrades. Available options vary by series — confirm the current list and pricing with your authorised dealer.

No. Unless a price is labelled "drive-away", prices shown are MRRP including GST and exclude dealer delivery, registration, stamp duty and other on-road costs. Your dealer provides an itemised drive-away quote before any agreement is signed.

It's the lowest available price for that model in its base configuration and smallest layout at the time of publication — a real, available product at that price.

Finance may be available through our authorised dealers via our finance partner. JB Caravans acts as a referrer only and does not provide credit. Any finance is subject to the lender's approval and individual credit assessment.

Prices are subject to change without notice and exclude on-road costs. Your dealer's itemised quote — and the price in your signed agreement — is the price that applies to your purchase.

Tare is the weight of the caravan as manufactured, with no water, gas or gear. ATM (Aggregate Trailer Mass) is the maximum legally loaded mass. Payload is the difference between the two — the maximum extra mass you can carry.

It depends on your vehicle's GVM, GCM, towbar rating and the applicable state road laws. Towing figures shown are indicative only — always verify your specific combination with your vehicle manufacturer and a licensed weighbridge before towing.

They're indicative and subject to change. Confirm exact figures with your dealer, and weigh your loaded caravan at a licensed weighbridge before towing.

New JB caravans carry a 5-year structural warranty and a 3-year manufacturer's warranty, with a further 2-year sealant extension when the 36-month sealant service is completed. Individual appliances and components are covered by their own manufacturer's warranties.

Yes. Your guarantees under the Australian Consumer Law run alongside the factory warranty and cannot be excluded — where your ACL rights are stronger, they prevail.

Contact JB Caravans before any repair work begins, provide proof of purchase and details of the fault, and wait for written authorisation. Repairs carried out without prior authorisation may not be covered.

Follow the JB service schedule — a first service at 1,000 km or 3 months, then services at least every 12 months — carried out at your selling dealer or an authorised JB service agent.

Wash regularly with a pH-neutral detergent and clean water. Do not use truck wash, solvents or high-pressure washers on sealants and vents, and ask your dealer about a protective coating for Australia's UV conditions — damage from these is not covered by warranty.

Ongoing owner tasks include maintaining tyre pressures, checking and renewing sealant, cleaning filters, checking fluid and gas levels, and keeping the van sheltered or covered in storage.

No. We do not sell your personal information. We collect and use it only for the purposes set out in our Privacy Policy, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The JB Digital Concierge gives indicative guidance only — it is not professional advice. Always verify towing, pricing and warranty details with your dealer, your vehicle manufacturer and a licensed weighbridge before acting.

Contact your authorised dealer first, then JB Caravans Customer Experience if it isn't resolved. We aim to acknowledge complaints within 48 hours. You can also contact external bodies such as the ACCC or your state consumer agency at any time.

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If your caravan has a major failure under the Australian Consumer Law, you're entitled to choose a refund, replacement or compensation. Deposit and change-of-mind terms are set by your purchase agreement.

JB caravans are displayed through our authorised dealer network around Australia. Use the dealer locator to find your nearest sales and service location.

Service your caravan at your selling dealer or an authorised JB service agent to keep your factory warranty valid. Your dealer can book your scheduled services.