Terms & conditions of use

1. About us

This website is operated by JB Caravans Pty Ltd (ABN 94 153 020 047), 2040–2060 Sydney Road, Campbellfield VIC 3061. References to "JB Caravans", "we", "us", or "our" in these terms mean JB Caravans Pty Ltd.

2. Acceptable use

You may use this website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable Australian or international laws or regulations

• Use the site to transmit unsolicited commercial communications (spam)

• Attempt to gain unauthorised access to any part of the website, its servers, or any connected system

• Use automated tools (bots, scrapers, crawlers) to extract content, pricing, specifications, or product data from this website without our prior written consent

• Reproduce, copy, distribute, or commercially exploit any content from this site without written permission from JB Caravans

• Misrepresent your identity or impersonate any person or organisation when using our contact forms, AI Concierge, or enquiry tools

• Upload or transmit any material that is defamatory, offensive, or otherwise objectionable

• Interfere with or disrupt the website's operation or the servers or networks connected to it

3. Intellectual property

All content on this website — including but not limited to text, product descriptions, floor plans, specifications, photography, video, graphics, logos, the JB Caravans brand identity, and the "Go Further. Come Home." tagline — is the intellectual property of JB Caravans Pty Ltd or its licensors and is protected by Australian copyright law.

You may view, download, and print content from this site for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.

Nothing on this site grants you any licence or right in relation to our trade marks, registered trade marks, or other intellectual property. All trade marks remain the property of JB Caravans Pty Ltd or their respective owners.

4. Website content and accuracy

We take reasonable care to ensure that the information on this website is accurate and up to date. However:

• Product specifications, pricing, and availability are subject to change without notice

• Images are for illustrative purposes and may not exactly represent the finished product

• Some images on this website are created using artificial intelligence and are artistic impressions only. AI-generated images may depict locations, terrain, lighting, or configurations that are illustrative in nature and do not represent actual product capabilities, Australian locations, or included features. Always confirm specifications, capability ratings, and standard inclusions with your authorised JB dealer before purchase.

• Floor plan dimensions are indicative — confirm exact dimensions with your authorised JB dealer prior to purchase

• Towing capacity and weight figures are indicative only — always verify with your vehicle manufacturer and a licensed weighbridge before towing

• We do not warrant that the website will be available at all times, error-free, or free from viruses or other harmful components

Nothing on this website constitutes professional advice — including but not limited to legal, financial, towing, or engineering advice. Always seek independent advice before making a significant purchase decision.

5. AI Digital Concierge

Our website includes an AI-powered Digital Concierge. By using the Concierge, you acknowledge and agree that:

• The Concierge provides indicative recommendations only — it does not constitute professional product, towing, financial, or legal advice

• Towing compatibility suggestions are based on publicly available information and must be independently verified before towing

• Conversation data may be collected and used in accordance with our Privacy Policy

• JB Caravans is not liable for any decision made in reliance on Concierge output — see our AI Concierge Disclaimer for full details

• You will not attempt to manipulate, jailbreak, or misuse the Concierge to produce misleading, harmful, or inappropriate output

6. Limitation of liability

Nothing in these terms limits your rights under the Australian Consumer Law. Subject to those rights, and to the maximum extent permitted by law:

• JB Caravans excludes all liability for any indirect, incidental, special, or consequential loss arising from your use of this website or the AI Concierge

• JB Caravans is not liable for any loss arising from reliance on inaccurate or outdated information on this site

• JB Caravans is not liable for any interruption, suspension, or termination of access to the website

• Our total liability to you for any claim arising from use of this website is limited to the amount you have paid to JB Caravans in the 12 months preceding the claim, or $100 — whichever is greater

7. Third-party links and content

This website may contain links to third-party websites, including dealer websites, finance providers, and supplier pages. These links are provided for convenience only. JB Caravans does not control, endorse, or accept responsibility for the content, privacy practices, or availability of any third-party websites. Your use of those sites is governed by their own terms and privacy policies.

8. Privacy and data

Your use of this website is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using this site you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

9. Purchases, deposits, and enquiries

This website is primarily an information and enquiry platform. No purchase contract is formed through this website. All purchases of JB Caravans products are subject to a separate purchase agreement entered into directly with your authorised JB dealer.

Where a deposit or holding fee is paid in connection with a purchase, the terms governing that deposit — including any refund conditions — will be set out in your purchase agreement with your dealer. See our Refunds & Returns Policy for further information.

Your statutory rights under the Australian Consumer Law apply to all purchases regardless of anything in your purchase agreement. See our Consumer Rights page for details.

10. Changes to these terms

We may update these terms from time to time. The revised terms will be posted on this page with a new effective date. We will provide reasonable notice of material changes via our website or by email where we hold your contact details. Continued use of the website after the effective date constitutes acceptance of the revised terms for site access purposes — it does not affect your statutory rights.

11. Governing law

These terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising from these terms or your use of the website.

12. Contact us

JB Caravans Pty Ltd

2040–2060 Sydney Road, Campbellfield VIC 3061

Phone: 1800 991 169  ·  Direct: (03) 8339 7222

Email: enquiries@jbcaravans.com.au

Governed by the laws of Victoria, Australia. These terms apply to jbcaravans.com.au and the JB Digital Concierge. ACL rights are not limited by anything in these terms.